Open Positions

Front Desk Agent
Responsible for providing a pleasant experience at check-in and check-out for guests. Provide guests with good customer service during their stay.

Summary of Essential Job Functions:

  • Responsible for selling services and amenities.
  • Manage phone activity including providing general knowledge to callers.
  • Answer enquiries regarding Ranch services and registration by letter, by telephone and in person.
  • Provide quotes for room rates and up-sell the guest when possible.
  • Responds to guest inquiries.
  • Assist in coordinating the Front Desk and the Housekeeping Department.
  • Manage walk-in traffic. Smile and greet customers in a welcoming manner.
  • Register and assign rooms to guests.
  • Provide register guests information about services available at the ranch and points of interest around town and surrounding areas.
  • Verify that the correct charges and credits are posted to the corresponding guest folio.
  • Collect payment for charges on the guest folio.
  • Resolve guest complaints within scope of authority; otherwise refer the matter to the management.
  • Follow security and safety standards at all times.
  • Maintain and ensure front desk and lobby area are neat, organized and appealing and presentable to guests.
  • Adhere to Tanque Verde Ranch Code of Conduct and uniform standards.
  • Front DeskMust be able to work 2nd shift position, 3-11pm.
Kids Counselor/Night Program
This position provides a safe and encouraging environment for all individuals participating in the Kids Program.

Essential Job Functions:

  • Proficiency in tacking a western horse correctly including grooming, bridling and saddling.
  • Display proper and effective riding techniques including but not limited to seat position, reigning, leg position and control and safety while in saddle.
  • The ability to ride and pass a standard Tanque Verde Ranch lope check.
  • Must demonstrate the skills needed to teach and further the development of the Western horsemanship technique and riding lessons to youth and adults.
  • Must participate in all training and horsemanship development activities.
  • Ensure proper use of all safety equipment and follows all safety procedures for youth, adults and staff.
  • Follow all meal time procedures for ensuring proper orders and that all areas are cleaned and returned to their original condition.
  • Ensure that all equipment and materials are restocked after use; this includes saddle packs, dishes, and silverware.
  • Correctly fill out incident reports and all other necessary paperwork as needed.
  • Complete all other task assigned by Supervisor.

Minimum Requirements:

  • This position requires a High School Degree and at least 1 year equivalent experience.
  • A valid driver’s license and a clean driving record for one year or more is required to meet insurance requirements.
Minimum Requirements

This position requires a thorough knowledge of horsemanship and care of horses. Candidate must have the ability to: teach basic horsemanship, relate to one’s peer group and work in a team setting, and have at least 3 years equivalent experience. Candidate must have a desire to work with children and adults. This position also requires that the occasional need and use of company vehicles. A clean driving record for one year or more is required to meet insurance requirements. Candidate must be at least 19 years of age.

Food & Beverage Supervisor
Responsibilities include the supervision of the daily operations in the Main Dining Room. Along with the monitoring of the budgetary goals, supervising staffing, operation performance, ensuring the delivery of quality service and training of personnel.

Summary of Essential Job Functions:

  • Oversees the daily operations and budget goals of the Food & Beverage Department.
  • Develop the talents and skills of employees in the Main Dining Room as measured by guest satisfaction with the Department, employee satisfaction with their work place, and successful advancement of employees within the Department
  • Implement and insure prompt and courteous service to our guests and monitor the compliance of established standards as developed by the Food & Beverage Department; monitor the employees of the Main Dining Room to assure they provide service in accordance with the standards and take action to correct deficiencies.
  • Directs & supervises all restaurant team members.
  • Develops ‘team” atmosphere with team members and a pro-active leadership role in both front and back of the house.
  • Prepare work schedules of employees and delegate work, station and side work assignments.
  • Monitors performance of direct reports. Provides prompt and objective coaching and counseling.
  • Reviews direct reports and approves performance appraisals.
  • Recommends and implement techniques to improve productivity, cut costs, and maintain excellent guest service.
  • Responsible for publishing weekly reports & information; forecasting, scheduling, Attendance Enterprise, accurate guest count, fair distribution of covers, monitor and audit cover counts.
  • Ensures that all duties are performed according to company and departmental policies, procedures, and goals.
  • Proficiently operate POS systems, and back office computer systems.
  • Maintains a safe, clean and comfortable environment at all times. Must comply with sanitation standards of the AZ Health Department.
  • Circulate through restaurant and coordinate activities of service personnel to provide efficient and courteous service to customers.

Minimum Requirements:

  • Superb team leadership and development as well as partnering ability. The candidate must be able to accomplish duties in a positive manner.
  • Possess organizational and planning skills essential to operate a food service business.
  • Proficient in kitchen and service management.
  • Ability to inspire all employees in the Department to provide the highest levels of guest service.
  • Knowledge of menu engineering, inventory control, purchasing, forecasting and scheduling.
  • Knowledge of service, service etiquette, and standard service practices for restaurants.
  • Maintain physical stamina to handle potentially stressful situations, and be willing to do what is necessary to get the job done.
  • Must possess valid food handlers, alcohol awareness cards and restaurant sanitation training.
  • Experience with Point-of-Sale systems and cash handling procedures.
  • Alcohol awareness responsibility and monitoring.
The role of server will be responsible for providing excellent meal service to the guests for all meal periods.

Summary of Essential Job Functions:

  • The position of server entails but is not limited to the following job functions; Greeting all arriving guests by acknowledging their presence upon arrival or as they arrive to the table, ensuring menus and water service has been completed.
  • Taking all food and drink orders and the server must be able to explain all menu items including recipe ingredients, and preparation.
  • Use basic selling techniques to up-sell appetizers, drinks, and dessert.
  • Ensure table is receiving proper bussing and follow-up to refill drinks including water, coffee, and tea.
  • Be knowledgeable of serving buffet style service, including set-up of buffet, refreshing of buffet and service to guests. Handle guest request for items available not on the buffet. The server must be able to explain all buffet items including recipe ingredients, and preparation.
  • Maintain certification for server by following the training program and endeavoring to strive for more knowledge to provide excellent service.
  • Maintain knowledge of the dining reservation system to be able to enter and edit reservations.
  • Maintain knowledge of the point of sales system to open and close tickets, understanding various methods of payment including split checks, multiple payments, gift cards, applying discounts and handling credit card transactions.
  • Be knowledgeable of cash handling procedures, including the ability to make change.
  • Ability to perform all opening and closing duties as assigned.
  • Pre-bus tables as needed, which includes clearing and resetting tables.
  • Resolve guest issues as quickly as possible and communicate all problems to outlet supervisor or manager immediately.
  • Maintain knowledge of the entire ranch and area to assist guests with questions about the ranch.

Minimum Requirements:

Some experience is required. This position requires a high school diploma or 1-year equivalent experience. The position requires the employee to be certified through Busser, Server Assistant and Server through Tanque Verde Ranch Food Service Certification program. The position may require the service of wine so therefore the position requires the employee to be 19 years of age or older.

Line Cook
Gift shop Attendant
Assistant Housekeeping Manager/Housekeeping Supervisor
Housekeepers/Room Attendants

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We appreciate your interest in employment at Tanque Verde Ranch! Positions at TVR are a great way to gain valuable work experience and enjoy life in the desert. Our team spirit and dedication to providing the highest quality service to guests is a strong tradition at Tanque Verde Ranch. Tanque Verde Ranch may be the right place for you if you:

• enjoy working in a service position;
• love working with people;
• have a strong work ethic;
• believe in working hard and giving your best;
• enjoy working in outdoor environments;
• are open to working day, evening and/or weekends;
• are at least 18 years of age.