Open Positions

Human Resources Manager
In partnership with the General Manager and CFC Director of Human Resources, the Human Resources Manager is responsible for managing recruitment & retention programs, new hire onboarding processes, safety & training initiatives, benefits administration and ensuring timely & accurate payroll processing. Additional responsibilities include assisting managers with employee relation issues, interpretation of personnel policies, and other operational and administrative duties as assigned. Must be able to demonstrate discretion and tact in preparing, disclosing, & handling confidential information.
Summary of essential job functions

Summary of Essential Job Functions

• Plan and coordinate recruitment and onboarding activities, to include determining staffing requirements and needs; recruitment at collegiate and regional job fairs; development of marketing campaigns, such as online strategies, newspaper, and radio ads; review and screening of applications; conducting interviews; and extending & negotiating employment offers; and managing new employee orientation.

• Contribute to the planning and implementation of training programs related to risk and safety: help to determine where existing policies/procedures require change or when new ones need to be developed; and provide case management services to staff and guests who are injured.

• Maintain training and staff development programs and material by working with management team to identify needs, prepare and coordinate training materials and administering training programs directly or in partnership with others.

• Processing new hire paperwork, such as criminal background & driving record checks, and submission of E-Verify & new hire reporting.

• Conducting New Employee Orientation on a regular basis.

• Processes benefit enrollment or change forms, to include health, dental, retirement, life and AD&D, and other employee welfare programs.

• Submitting general liability and worker’s compensation paperwork and maintains OSHA 300 logs and compliance.

• Coordinates “live-on” housing, to include assignment of housing units, periodic dorm checks and acting as Resident Advisor.

• Responsible for interpretation of personnel policies.

• Develop and maintain an organized and detailed personnel file system.

• Maintain and update HRIS, payroll, performance management, and training data through Microsoft Dynamics system.

• Assist in the preparation of meetings: organize materials and agendas, prepare visuals/handouts, handle meeting logistics, and ensure that meeting attendees are informed.

• Assist in the preparation of materials for Board Meetings.

• Maintain necessary printed materials: employee handbooks, policies, and other materials.

• Help plan company parties and events for employees.

• Prepare and submit expense reports and purchase orders as needed.

• Serve as a team player for the organization, shifting priorities with flexibility.

• Cultivate strong relationships with others by responding and resolving matters promptly.

• Complete other assigned duties in a timely manner.

Minimum Requirements:
• This position requires at least an Associate Degree in Business or similar field and at least 2 years equivalent experience. This position also requires the occasional use of company vehicles, a clean driving record for one year or more is required to meet requirements.

• Communicate effectively with all levels of management and team members within the organization.

•  Sustain a “can-do” attitude, with no task too great or too small.

This position requires the ability to stand, and, walk, 4 to 5 hours at a time, climb stairs, reach and bend. The position also requires that the candidate to be able to read basic chemical labels and write in complete sentences in submitting reports and assessments. This position also requires basic computer knowledge for scheduling and basic payroll tasks, which would require good manual dexterity. The position may also require the ability to lift over 30 pounds occasionally.

This job is performed primarily indoors in a variety of settings including office, warehouse, guest units, and all public areas. Exposure to loud noises, dust, dirt, and smoke may occur. Protective safety clothing may occasionally be required including appropriate clothing, shoes, gloves, and goggles as needed. Activities include extended periods of standing or sitting.

Front Desk Agent
Responsible for providing a pleasant experience at check-in and check-out for guests. Provide guests with good customer service during their stay.

Summary of Essential Job Functions:

  • Responsible for selling services and amenities.
  • Manage phone activity including providing general knowledge to callers.
  • Answer enquiries regarding Ranch services and registration by letter, by telephone and in person.
  • Provide quotes for room rates and up-sell the guest when possible.
  • Responds to guest inquiries.
  • Assist in coordinating the Front Desk and the Housekeeping Department.
  • Manage walk-in traffic. Smile and greet customers in a welcoming manner.
  • Register and assign rooms to guests.
  • Provide register guests information about services available at the ranch and points of interest around town and surrounding areas.
  • Verify that the correct charges and credits are posted to the corresponding guest folio.
  • Collect payment for charges on the guest folio.
  • Resolve guest complaints within scope of authority; otherwise refer the matter to the management.
  • Follow security and safety standards at all times.
  • Maintain and ensure front desk and lobby area are neat, organized and appealing and presentable to guests.
  • Adhere to Tanque Verde Ranch Code of Conduct and uniform standards.
  • Front DeskMust be able to work 2nd shift position, 3-11pm.
Food & Beverage Supervisor
Responsibilities include the supervision of the daily operations in the Main Dining Room. Along with the monitoring of the budgetary goals, supervising staffing, operation performance, ensuring the delivery of quality service and training of personnel.

Summary of Essential Job Functions:

  • Oversees the daily operations and budget goals of the Food & Beverage Department.
  • Develop the talents and skills of employees in the Main Dining Room as measured by guest satisfaction with the Department, employee satisfaction with their work place, and successful advancement of employees within the Department
  • Implement and insure prompt and courteous service to our guests and monitor the compliance of established standards as developed by the Food & Beverage Department; monitor the employees of the Main Dining Room to assure they provide service in accordance with the standards and take action to correct deficiencies.
  • Directs & supervises all restaurant team members.
  • Develops ‘team” atmosphere with team members and a pro-active leadership role in both front and back of the house.
  • Prepare work schedules of employees and delegate work, station and side work assignments.
  • Monitors performance of direct reports. Provides prompt and objective coaching and counseling.
  • Reviews direct reports and approves performance appraisals.
  • Recommends and implement techniques to improve productivity, cut costs, and maintain excellent guest service.
  • Responsible for publishing weekly reports & information; forecasting, scheduling, Attendance Enterprise, accurate guest count, fair distribution of covers, monitor and audit cover counts.
  • Ensures that all duties are performed according to company and departmental policies, procedures, and goals.
  • Proficiently operate POS systems, and back office computer systems.
  • Maintains a safe, clean and comfortable environment at all times. Must comply with sanitation standards of the AZ Health Department.
  • Circulate through restaurant and coordinate activities of service personnel to provide efficient and courteous service to customers.

Minimum Requirements:

  • Superb team leadership and development as well as partnering ability. The candidate must be able to accomplish duties in a positive manner.
  • Possess organizational and planning skills essential to operate a food service business.
  • Proficient in kitchen and service management.
  • Ability to inspire all employees in the Department to provide the highest levels of guest service.
  • Knowledge of menu engineering, inventory control, purchasing, forecasting and scheduling.
  • Knowledge of service, service etiquette, and standard service practices for restaurants.
  • Maintain physical stamina to handle potentially stressful situations, and be willing to do what is necessary to get the job done.
  • Must possess valid food handlers, alcohol awareness cards and restaurant sanitation training.
  • Experience with Point-of-Sale systems and cash handling procedures.
  • Alcohol awareness responsibility and monitoring.
Kids Counselor/Night Program
This position provides a safe and encouraging environment for all individuals participating in the Kids Program.

Essential Job Functions:

  • Proficiency in tacking a western horse correctly including grooming, bridling and saddling.
  • Display proper and effective riding techniques including but not limited to seat position, reigning, leg position and control and safety while in saddle.
  • The ability to ride and pass a standard Tanque Verde Ranch lope check.
  • Must demonstrate the skills needed to teach and further the development of the Western horsemanship technique and riding lessons to youth and adults.
  • Must participate in all training and horsemanship development activities.
  • Ensure proper use of all safety equipment and follows all safety procedures for youth, adults and staff.
  • Follow all meal time procedures for ensuring proper orders and that all areas are cleaned and returned to their original condition.
  • Ensure that all equipment and materials are restocked after use; this includes saddle packs, dishes, and silverware.
  • Correctly fill out incident reports and all other necessary paperwork as needed.
  • Complete all other task assigned by Supervisor.

Minimum Requirements:

  • This position requires a High School Degree and at least 1 year equivalent experience.
  • A valid driver’s license and a clean driving record for one year or more is required to meet insurance requirements.
Minimum Requirements

This position requires a thorough knowledge of horsemanship and care of horses. Candidate must have the ability to: teach basic horsemanship, relate to one’s peer group and work in a team setting, and have at least 3 years equivalent experience. Candidate must have a desire to work with children and adults. This position also requires that the occasional need and use of company vehicles. A clean driving record for one year or more is required to meet insurance requirements. Candidate must be at least 19 years of age.

The role of server will be responsible for providing excellent meal service to the guests for all meal periods.

Summary of Essential Job Functions:

  • The position of server entails but is not limited to the following job functions; Greeting all arriving guests by acknowledging their presence upon arrival or as they arrive to the table, ensuring menus and water service has been completed.
  • Taking all food and drink orders and the server must be able to explain all menu items including recipe ingredients, and preparation.
  • Use basic selling techniques to up-sell appetizers, drinks, and dessert.
  • Ensure table is receiving proper bussing and follow-up to refill drinks including water, coffee, and tea.
  • Be knowledgeable of serving buffet style service, including set-up of buffet, refreshing of buffet and service to guests. Handle guest request for items available not on the buffet. The server must be able to explain all buffet items including recipe ingredients, and preparation.
  • Maintain certification for server by following the training program and endeavoring to strive for more knowledge to provide excellent service.
  • Maintain knowledge of the dining reservation system to be able to enter and edit reservations.
  • Maintain knowledge of the point of sales system to open and close tickets, understanding various methods of payment including split checks, multiple payments, gift cards, applying discounts and handling credit card transactions.
  • Be knowledgeable of cash handling procedures, including the ability to make change.
  • Ability to perform all opening and closing duties as assigned.
  • Pre-bus tables as needed, which includes clearing and resetting tables.
  • Resolve guest issues as quickly as possible and communicate all problems to outlet supervisor or manager immediately.
  • Maintain knowledge of the entire ranch and area to assist guests with questions about the ranch.

Minimum Requirements:

Some experience is required. This position requires a high school diploma or 1-year equivalent experience. The position requires the employee to be certified through Busser, Server Assistant and Server through Tanque Verde Ranch Food Service Certification program. The position may require the service of wine so therefore the position requires the employee to be 19 years of age or older.

Banquet Houseman
Desired Qualifications:

  • Able to follow instructions from Captains and Managers.
  • Ability to read, understand and complete written instructions in a BEO.
  • Able to meet physical requirements of the position; heavy lifting, pushing, pulling, bending, etc.
  • Ability to complete assigned tasks on time and without close supervision.
  • Ability to interact in a professional courteous manner with the guests.
  • Willing to work a variety of shifts and schedules.

Essential Job Functions:

  • Maintains a commitment to customer service and guest satisfaction
  •  Provides general resort information for guests
  • Resolves guest issues promptly and with great care and effectiveness
  • Offers warm and sincere welcome/farewell for all guests including use of guest name & nbsp;& good eye contact with each guest
  • Prepares all banquet space prior to events
  • Tears down all banquet space after events
  • Follows Banquet Event Orders with strong attention to detail
  • Maintains a strong knowledge of various types of set-up
  • Assists the banquet servers/captains with clearing of tables as needed
  • Assists the A/V team with setting up equipment
  • Assists with all set-up functions to include setting silverware, draping tables, folding napkins and arranging centerpieces/décor
  • Removes centerpieces/décor after events and stores appropriately
  • Removes soil linens and stores appropriately
  • Assists with transporting food/beverages to event location

Job Type: Part-time

Required experience: Banquet Setup: 1 year

Required education: High school or equivalent

Watch employee appreciation video!

We appreciate your interest in employment at Tanque Verde Ranch! Positions at TVR are a great way to gain valuable work experience and enjoy life in the desert. Our team spirit and dedication to providing the highest quality service to guests is a strong tradition at Tanque Verde Ranch. Tanque Verde Ranch may be the right place for you if you:

• enjoy working in a service position;
• love working with people;
• have a strong work ethic;
• believe in working hard and giving your best;
• enjoy working in outdoor environments;
• are open to working day, evening and/or weekends;
• are at least 18 years of age.