The role of Bartender will be responsible for providing excellent food, wine, beer and liquor service to the guests in all outlets and during all functions and special events.
Summary of essential job functions:
- The position of bartender entails but is not limited to the following job functions; Prepare and serve drinks and have an extensive knowledge of drink recipes and ingredients.
- Setting-up the bar including checking par stocks, condiments, and glass and china.
- Following all state laws regarding service and consumption of liquor.
- Maintain knowledge of Banquet Event Orders (BEO’s) and follow all details required by group, clients, and guests.
- When needed to prepare portable bars and transport all required backup items to the correct locations.
- Maintain an approved tracking system for all drink orders and balance all tickets at the end of shift.
- If a point of sale system is available run all drink orders through the system.
- Bartenders provide drinks to guests directly and also make drinks for servers to deliver to guests. On occasion it will be part of the bartender’s job to deliver drinks to the guests.
- All bartenders will also be required to take food orders and deliver food.
- Requisition items to keep bars stocked continually.
- Maintain knowledge of the Point of Sale system and all cash handling procedures including correct forms of payment and processing. This includes split checks, multiple payments, gift cards, applying discounts and handling credit card transactions.
- Maintain excellent customer services skills at all times. Resolve guest issues as quickly as possible and communicate all problems to outlet supervisor or manager immediately.
- Maintain knowledge of the entire resort including outlets, menus, and also the local area to assist guests with questions.
- Report all maintenance issues to the Property department or to their manager.
This position requires a high school diploma or 1-year equivalent bartending and service experience. The position requires the employee to be certified through Busser, Server Assistant, and Bartender through the Grand View Lodge Food Service Certification program. The position does require the service of wine, beer and liquor so therefore the position requires the employee to be 18 years of age or older.
This position requires the ability to stand, and, walk, 7to 8 hours at a time, climb stairs, reach, bend, taste, see, hear, smell and feel or touch. The position also requires that the bartender be able to read basic chemical labels and write in complete sentences in submitting reports and assessments. This position also requires basic computer knowledge for closing and opening tickets, which would require good manual dexterity. The position may also require the ability to lift over 50 pounds occasionally.
This job is performed primarily indoors in a variety of settings including open public areas, kitchen, and offices. Exposure to loud noises, dust, dirt, and smoke may occur. Protective safety clothing may occasionally be required including appropriate clothing, shoes, gloves, and goggles as needed. Activities include extended periods of standing and walking.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.