Careers

Open Positions

Kids Counselor/Night Program
This position provides a safe and encouraging environment for all individuals participating in the Kids Program.

Essential Job Functions:

  • Proficiency in tacking a western horse correctly including grooming, bridling and saddling.
  • Display proper and effective riding techniques including but not limited to seat position, reigning, leg position and control and safety while in saddle.
  • The ability to ride and pass a standard Tanque Verde Ranch lope check.
  • Must demonstrate the skills needed to teach and further the development of the Western horsemanship technique and riding lessons to youth and adults.
  • Must participate in all training and horsemanship development activities.
  • Ensure proper use of all safety equipment and follows all safety procedures for youth, adults and staff.
  • Follow all meal time procedures for ensuring proper orders and that all areas are cleaned and returned to their original condition.
  • Ensure that all equipment and materials are restocked after use; this includes saddle packs, dishes, and silverware.
  • Correctly fill out incident reports and all other necessary paperwork as needed.
  • Complete all other task assigned by Supervisor.

Minimum Requirements:

  • This position requires a High School Degree and at least 1 year equivalent experience.
  • A valid driver’s license and a clean driving record for one year or more is required to meet insurance requirements.
Wrangler
Minimum Requirements

This position requires a thorough knowledge of horsemanship and care of horses. Candidate must have the ability to: teach basic horsemanship, relate to one’s peer group and work in a team setting, and have at least 3 years equivalent experience. Candidate must have a desire to work with children and adults. This position also requires that the occasional need and use of company vehicles. A clean driving record for one year or more is required to meet insurance requirements. Candidate must be at least 19 years of age.

Servers
The role of server will be responsible for providing excellent meal service to the guests for all meal periods.

Summary of Essential Job Functions:

  • The position of server entails but is not limited to the following job functions; Greeting all arriving guests by acknowledging their presence upon arrival or as they arrive to the table, ensuring menus and water service has been completed.
  • Taking all food and drink orders and the server must be able to explain all menu items including recipe ingredients, and preparation.
  • Use basic selling techniques to up-sell appetizers, drinks, and dessert.
  • Ensure table is receiving proper bussing and follow-up to refill drinks including water, coffee, and tea.
  • Be knowledgeable of serving buffet style service, including set-up of buffet, refreshing of buffet and service to guests. Handle guest request for items available not on the buffet. The server must be able to explain all buffet items including recipe ingredients, and preparation.
  • Maintain certification for server by following the training program and endeavoring to strive for more knowledge to provide excellent service.
  • Maintain knowledge of the dining reservation system to be able to enter and edit reservations.
  • Maintain knowledge of the point of sales system to open and close tickets, understanding various methods of payment including split checks, multiple payments, gift cards, applying discounts and handling credit card transactions.
  • Be knowledgeable of cash handling procedures, including the ability to make change.
  • Ability to perform all opening and closing duties as assigned.
  • Pre-bus tables as needed, which includes clearing and resetting tables.
  • Resolve guest issues as quickly as possible and communicate all problems to outlet supervisor or manager immediately.
  • Maintain knowledge of the entire ranch and area to assist guests with questions about the ranch.

Minimum Requirements:

Some experience is required. This position requires a high school diploma or 1-year equivalent experience. The position requires the employee to be certified through Busser, Server Assistant and Server through Tanque Verde Ranch Food Service Certification program. The position may require the service of wine so therefore the position requires the employee to be 19 years of age or older.

Bartender
The role of Bartender will be responsible for providing excellent food, wine, beer and liquor service to the guests in all outlets and during all functions and special events.

Summary of Essential Job Functions

  • The position of bartender entails but is not limited to the following job functions; Prepare and serve drinks and have an extensive knowledge of drink recipes and ingredients.
  • Setting-up the bar including checking par stocks, condiments, and glass and china.
  • Following all state laws regarding service and consumption of liquor.
  • Maintain knowledge of Banquet Event Orders (BEO’s) and follow all details required by group, clients, and guests.
  • When needed to prepare portable bars and transport all required backup items to the correct locations.
  • Maintain an approved tracking system for all drink orders and balance all tickets at the end of shift.
  • If a point of sale system is available run all drink orders through the system.
  • Bartenders provide drinks to guests directly and also make drinks for servers to deliver to guests. On occasion it will be part of the bartender’s job to deliver drinks to the guests.
  • All bartenders will also be required to take food orders and deliver food.
  • Requisition items to keep bars stocked continually.
  • Maintain knowledge of the Point of Sale system and all cash handling procedures including correct forms of payment and processing. This includes split checks, multiple payments, gift cards, applying discounts and handling credit card transactions.
  • Maintain excellent customer services skills at all times. Resolve guest issues as quickly as possible and communicate all problems to outlet supervisor or manager immediately.
  • Maintain knowledge of the entire resort including outlets, menus, and also the local area to assist guests with questions.
Line Cook
The Line Cook is responsible for preparing food according to pre-established guidelines and standards, ensuring only quality foods are produced on a timely and efficient manner.

Summary of Essential Job Functions

  • Line Cook includes but is not limited to preparing food according to guidelines and standards.
  • Only highest quality food served.
  • Cleans, maintains and closes work area.
  • Demonstrates satisfactory food quality, presentation and consistency.
Assistant Housekeeping Manager/Housekeeping Supervisor
The Assistant Housekeeping Manager is responsible for supervising the room attendants and ensuring room quality standards are being me on a consistent basis.

Summary of Essential Job Functions
The Assistant Housekeeping Manager position includes but is not limited to:

  • Opening the department and assigning rooms and preparing daily assignments for room attendants.
  • Indentifying any linen changes, check outs/check ins, and any special guest requests.
  • Communicating information to proper room attendant and following up on information given.
  • Ensuring room attendants have proper supplies to complete job (linen, guest supplies, and cleaning supplies)
  • Checking all rooms prior to guest arrival that are checking in that day.
  • Notifying front desk once rooms are ready for guest check in.
  • Notifying maintenance department of any issues that need immediate attention prior to guest arrival .
  • Inspecting all rooms that are cleaned as check outs for each day.
  • Reporting any issues by writing work orders and deliver to maintenance box.
  • Coaching and counseling of room attendants as needed to ensure quality standards are being met.
  • Checking on each Room Attendant throughout the day and indentifying all rooms that have been cleaned and making proper indication on master sheet to ensure all rooms have been cleaned each day.
Housekeepers/Room Attendants
The Room Attendant is responsible for cleaning and maintaining the guest rooms.

Summary of Essential Job Functions

  • Cleaning all assigned rooms on a daily basis
  • Following training guidelines for proper cleaning
  • Room presentation is set up to ranch standards
  • Changing sheets every 3 days on stay over rooms
  • Changing all used linens in check out rooms so all linen is fresh and clean for next guest
  • Replace any used amenities
  • Vacuuming and dusting guest room.
  • Cleaning bathroom thoroughly including toilet, shower, sinks with proper chemicals, clean mirrors
  • Mop floors on a daily basis
  • Clean out ashes from fireplace as needed
Beverage & Banquet Manager
Event Coordinator
Dishwasher
Programs Coordinator
Reservations Sales Agent (part time)
The Reservation Sales Agent is responsible for providing the highest quality of customer service while selling room nights for the resort along with providing full concierge service to the guest at the first point of contact.

Summary of Essential Job Functions:

  • Answer phone and communicate with guests in a professional manner that not only meets, but exceeds service standards and sales expectations
  • Communicate and educate guests about the many options Tanque Verde Guest Ranch has to offer; from lodging to riding, hiking, biking, and dining
  • Responsible for learning and mastering the unit types and locations on the Ranch
  • Gather guests needs and wants and make recommendation as to their perfect fit in accommodation and activities for their stay
  • Sell accommodations and properly enter all information into property management system accurately while being aware of booking patterns and availability
  • Answer guest email inquiries regarding lodging and other various requests. If unable to provide answer ensure that the guest inquiries are directed to the proper department manager
  • Responsible for attending or reviewing all office meetings
  • Assist in various projects
  • Keep supervisor and manager informed of guest incidents or issues immediately
  • Initiates and maintains positive involvement among other departments

Minimum Requirements:

This position requires a high school diploma with 1-year equivalent experience.  The position also requires the employee to speak very good English that is easily understood over the phone along with strong customer service skills.

Abilities Required:

Basic computer knowledge is required, such as word, excel, and other business related software.

Work Environment:

This job is performed primarily indoors in a variety of settings.  Exposure to loud noises, dust, dirt, and smoke may occur.  Protective safety clothing may occasionally be required including appropriate clothing, shoes, gloves, and goggles as needed.  Activities include extended periods of standing or sitting.

Front Desk Manager
This position is responsible for the daily operation of front desk and the Guest Services Staff.   This includes, but is not limited to: supervision and communication with all front desk employees.  Schedules and manages hours for the GSA agents.  Ensures that our Signature Service is being maintained and utilized, and makes reservations while ensuring that our quality and standard of reservations are being upheld.  Responsible for proper training for new GSA staff  and making sure that all GSA staff are operating within the guidelines of our Standard Operating Procedures.

Qualifications:  Education, Knowledge, Training & Work Experience

  • High school diploma or equivalent, college degree preferred.
  • 2 years experience in the hospitality field or 4 years experience in customer service.
  • 2 years supervisory experience, must have managed a staff of at least 4 people.
  • Excellent written and oral communication skills.
  • Ability to develop and implement new strategies quickly and effectively.
  • Strong training background with excellent attention to detail.
  • Self-motivating individual with assertive, outgoing personality.
  • Computer literate, with the knowledge to learn or adapt to new programs.
  • Ability to engage staff in team building activities and think of ways to constantly challenge the GSA staff.
  • Can manage time and tasks with minimal direction.
  • Must be able to work in a team environment and in high-pressure situations.
  • Strong organizational skills with the ability to multi-task.

Summary of Essential Job Functions:

  • To ensure that guests are greeted, checked in and allocated rooms properly and courteously by GSA staff.
  • To be available at all times to provide guidance to staff and deal with any problems or concerns that may arise.
  • To ensure that the GSA staff is following all directions set in place by Front Desk Manager, Director of Guest Services, and General Manager.
  • To ensure that reservations are taken correctly according to our Blue Print Service and all guests are treated with enthusiasm, kindness and a full understanding of what we offer and what our policies are in regards to cancellations etc.
  • In conjunction with the Director of Guest Services create and implement a training program for new and current GSA staff.
  • Plan, lead and direct monthly staff meetings. Create an agenda and go over all new information as in pertains to GSA staff.  Also following through on any old business from the prior months meeting.
  • To prioritize the daily desk duties, delegate, and ensure that daily tasks are done in a timely manner. Report to your Manager when things are not going to meet the deadline and why.
  • To ensure that the guest’s folio is accurate and all charges are correctly entered and that the guests folio is properly explained upon check out.
  • Responsible for all shift changes and clearings in accordance with accounting policies and procedures
  • Insure compliance with all safety standards; look for other safety improvements and certifications that both improve our internal safety and the safety of our guests.
  • Reinforce safety within the guest service department, communicating any accidents to management and the safety committee for review.
  • Communicate effectively with GSA staff, ranch employees, fellow managers, and General Manager.
  • Represent TVR in a professional manner at all times. This includes but is not limited to dress code, interactions with guests and ensuring that the GSA staff is adhering to the uniform & name tag SOP at all times.
  • Establish and maintain a positive, professional relationship with guests and other departments throughout the resort.
  • Act as a 24/7 Ambassador of Tanque Verde Ranch and maintain a positive attitude.  Lead by example.
  • Handle all miscellaneous tasks / projects as assigned by the Guest Services Director in a timely and accurate manner.
  • Must exhibit professionalism and confidentially with data and information shared by the General Manager, Director of Guest Services, or other senior management.
  • Knowledge of resort layout, policies, procedures and all capabilities.
  • Maintain scheduling and time keeping in the GSA department while eliminating all possibilities of overtime when reasonable.
  • Keep an open and honest relationship with GSA staff and provide guidance when needed.
  • All other duties deemed by Tanque Verde Ranch Resort Management Staff.

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We appreciate your interest in employment at Tanque Verde Ranch! Positions at TVR are a great way to gain valuable work experience and enjoy life in the desert. Our team spirit and dedication to providing the highest quality service to guests is a strong tradition at Tanque Verde Ranch. Tanque Verde Ranch may be the right place for you if you:

• enjoy working in a service position;
• love working with people;
• have a strong work ethic;
• believe in working hard and giving your best;
• enjoy working in outdoor environments;
• are open to working day, evening and/or weekends;
• are at least 18 years of age.