Careers

Open Positions

Kids Counselor/Night Program
This position provides a safe and encouraging environment for all individuals participating in the Kids Program.

Essential Job Functions:

  • Proficiency in tacking a western horse correctly including grooming, bridling and saddling.
  • Display proper and effective riding techniques including but not limited to seat position, reigning, leg position and control and safety while in saddle.
  • The ability to ride and pass a standard Tanque Verde Ranch lope check.
  • Must demonstrate the skills needed to teach and further the development of the Western horsemanship technique and riding lessons to youth and adults.
  • Must participate in all training and horsemanship development activities.
  • Ensure proper use of all safety equipment and follows all safety procedures for youth, adults and staff.
  • Follow all meal time procedures for ensuring proper orders and that all areas are cleaned and returned to their original condition.
  • Ensure that all equipment and materials are restocked after use; this includes saddle packs, dishes, and silverware.
  • Correctly fill out incident reports and all other necessary paperwork as needed.
  • Complete all other task assigned by Supervisor.

Minimum Requirements:

  • This position requires a High School Degree and at least 1 year equivalent experience.
  • A valid driver’s license and a clean driving record for one year or more is required to meet insurance requirements.
Wrangler
Minimum Requirements

This position requires a thorough knowledge of horsemanship and care of horses. Candidate must have the ability to: teach basic horsemanship, relate to one’s peer group and work in a team setting, and have at least 3 years equivalent experience. Candidate must have a desire to work with children and adults. This position also requires that the occasional need and use of company vehicles. A clean driving record for one year or more is required to meet insurance requirements. Candidate must be at least 19 years of age.

Dining Room Servers
The role of server will be responsible for providing excellent meal service to the guests for all meal periods.

Summary of Essential Job Functions:

  • The position of server entails but is not limited to the following job functions; Greeting all arriving guests by acknowledging their presence upon arrival or as they arrive to the table, ensuring menus and water service has been completed.
  • Taking all food and drink orders and the server must be able to explain all menu items including recipe ingredients, and preparation.
  • Use basic selling techniques to up-sell appetizers, drinks, and dessert.
  • Ensure table is receiving proper bussing and follow-up to refill drinks including water, coffee, and tea.
  • Be knowledgeable of serving buffet style service, including set-up of buffet, refreshing of buffet and service to guests. Handle guest request for items available not on the buffet. The server must be able to explain all buffet items including recipe ingredients, and preparation.
  • Maintain certification for server by following the training program and endeavoring to strive for more knowledge to provide excellent service.
  • Maintain knowledge of the dining reservation system to be able to enter and edit reservations.
  • Maintain knowledge of the point of sales system to open and close tickets, understanding various methods of payment including split checks, multiple payments, gift cards, applying discounts and handling credit card transactions.
  • Be knowledgeable of cash handling procedures, including the ability to make change.
  • Ability to perform all opening and closing duties as assigned.
  • Pre-bus tables as needed, which includes clearing and resetting tables.
  • Resolve guest issues as quickly as possible and communicate all problems to outlet supervisor or manager immediately.
  • Maintain knowledge of the entire ranch and area to assist guests with questions about the ranch.

Minimum Requirements:

Some experience is required. This position requires a high school diploma or 1-year equivalent experience. The position requires the employee to be certified through Busser, Server Assistant and Server through Tanque Verde Ranch Food Service Certification program. The position may require the service of wine so therefore the position requires the employee to be 19 years of age or older.

Line Cook
The Line Cook is responsible for preparing food according to pre-established guidelines and standards, ensuring only quality foods are produced on a timely and efficient manner.

Summary of Essential Job Functions

  • Line Cook includes but is not limited to preparing food according to guidelines and standards.
  • Only highest quality food served.
  • Cleans, maintains and closes work area.
  • Demonstrates satisfactory food quality, presentation and consistency.
Housekeepers/Room Attendants
The Room Attendant is responsible for cleaning and maintaining the guest rooms.

Summary of Essential Job Functions

  • Cleaning all assigned rooms on a daily basis
  • Following training guidelines for proper cleaning
  • Room presentation is set up to ranch standards
  • Changing sheets every 3 days on stay over rooms
  • Changing all used linens in check out rooms so all linen is fresh and clean for next guest
  • Replace any used amenities
  • Vacuuming and dusting guest room.
  • Cleaning bathroom thoroughly including toilet, shower, sinks with proper chemicals, clean mirrors
  • Mop floors on a daily basis
  • Clean out ashes from fireplace as needed
Reservations Sales Agent (part time)
The Reservation Sales Agent is responsible for providing the highest quality of customer service while selling room nights for the resort along with providing full concierge service to the guest at the first point of contact.

Summary of Essential Job Functions:

  • Answer phone and communicate with guests in a professional manner that not only meets, but exceeds service standards and sales expectations
  • Communicate and educate guests about the many options Tanque Verde Guest Ranch has to offer; from lodging to riding, hiking, biking, and dining
  • Responsible for learning and mastering the unit types and locations on the Ranch
  • Gather guests needs and wants and make recommendation as to their perfect fit in accommodation and activities for their stay
  • Sell accommodations and properly enter all information into property management system accurately while being aware of booking patterns and availability
  • Answer guest email inquiries regarding lodging and other various requests. If unable to provide answer ensure that the guest inquiries are directed to the proper department manager
  • Responsible for attending or reviewing all office meetings
  • Assist in various projects
  • Keep supervisor and manager informed of guest incidents or issues immediately
  • Initiates and maintains positive involvement among other departments

Minimum Requirements:

This position requires a high school diploma with 1-year equivalent experience.  The position also requires the employee to speak very good English that is easily understood over the phone along with strong customer service skills.

Abilities Required:

Basic computer knowledge is required, such as word, excel, and other business related software.

Work Environment:

This job is performed primarily indoors in a variety of settings.  Exposure to loud noises, dust, dirt, and smoke may occur.  Protective safety clothing may occasionally be required including appropriate clothing, shoes, gloves, and goggles as needed.  Activities include extended periods of standing or sitting.

Front Desk Supervisor
This position is responsible for the daily operation of front desk and the Guest Services Staff.   This includes, but is not limited to: supervision and communication with all front desk employees.  Schedules and manages hours for the GSA agents.  Ensures that our Signature Service is being maintained and utilized, and makes reservations while ensuring that our quality and standard of reservations are being upheld.  Responsible for proper training for new GSA staff  and making sure that all GSA staff are operating within the guidelines of our Standard Operating Procedures.

Qualifications: 

  • High school diploma or equivalent, college degree preferred.
  • 2 years experience in the hospitality field or 4 years experience in customer service.
  • Excellent written and oral communication skills.
  • Ability to develop and implement new strategies quickly and effectively.
  • Strong training background with excellent attention to detail.
  • Self-motivating individual with assertive, outgoing personality.
  • Computer literate, with the knowledge to learn or adapt to new programs.
  • Ability to engage staff in team building activities and think of ways to constantly challenge the GSA staff.
  • Can manage time and tasks with minimal direction.
  • Must be able to work in a team environment and in high-pressure situations.
  • Strong organizational skills with the ability to multi-task.
Front Desk Clerk
Responsible for providing a pleasant experience at check-in and check-out for guests. Provide guests with good customer service during their stay.

Operational:

  • Responsible for selling services and amenities.
  • Manage phone activity including providing general knowledge to callers.
  • Answer enquiries regarding Ranch services and registration by letter, by telephone and in person.
  • Provide quotes for room rates and up-sell the guest when possible.
  • Responds to guest inquiries.
  • Assist in coordinating the Front Desk and the Housekeeping Department.
  • Manage walk-in traffic. Smile and greet customers in a welcoming manner.
  • Register and assign rooms to guests.
  • Provide register guests information about services available at the ranch and points of interest around town and surrounding areas.
  • Verify that the correct charges and credits are posted to the corresponding guest folio.
  • Collect payment for charges on the guest folio.
  • Resolve guest complaints within scope of authority; otherwise refer the matter to the management.
  • Follow security and safety standards at all times.
  • Maintain and ensure front desk and lobby area are neat, organized and appealing and presentable to guests.
  • Adhere to Tanque Verde Ranch Code of Conduct and uniform standards.
AM Hostess
The role of host will be responsible for providing excellent meal service to the guests for all meal periods and directing and supporting the dining room staff in their daily tasks.

Summary of Essential Job Functions:

  • The position of host entails but is not limited to the following job functions; Greeting all arriving guests by acknowledging their presence upon arrival or as they arrive to the table, ensuring menus and water service has been completed. 
  • The host must be able to explain all menu items including recipe ingredients, and preparation. 
  • Use basic selling techniques to up-sell drinks. 
  • Ensure table is receiving proper bussing and follow-up to refill drinks including water, coffee, and tea. 
  • Be knowledgeable of serving buffet style service, including set-up of buffet, refreshing of buffet and service to guests.
  • Maintain knowledge of the point of sales system to open and close tickets, understanding various methods of payment including split checks, multiple payments, gift cards, applying discounts and handling credit card transactions. 
  • Be knowledgeable of cash handling procedures, including the ability to make change. 
  • Pre-bus tables as needed, which includes clearing and resetting tables. 
  • Assigning side work to all servers and sections/table for meal periods.
  • Supporting dining room staff in their needs and assisting them whenever possible.
  • Resolve guest issues as quickly as possible and communicate all problems to outlet supervisor or manager immediately. 
  • Maintain knowledge of the entire ranch and area to assist guests with questions about the ranch. 
  • Be responsible for setting the buffet room up for meal periods. Ensuring that all meal periods begin on time.
  • Reading BEO’s to make sure that the set up for AM Dining Room functions is complete and advising the kitchen staff of numbers and any changes to normal meal times.
Banquet Server

The role of Banquets server will be responsible for providing excellent banquet food service to the guests for all functions and special events.

Summary of Essential Job Functions:

  • The position of banquet server entails but is not limited to the following job functions; assist in setting function room including linens, china, glass, and silver for the proper number of attendees. 
  • Complete pre-function checklists including setting any pre-service salads, water, etc. as required. 
  • Once guests are seated ensure table is receiving proper bussing and follow-up to refill drinks including water, coffee, and tea. 
  • Have basic knowledge of wine and wine service.
  • Be prompt and efficient when serving courses to the tables. 
  • Be knowledgeable of serving buffet style service, including set-up of buffet, refreshing of buffet and service to guests. 
  • Maintain knowledge of Banquet Event Orders (BEO’s) and follow all details required by group, clients, and guests.
  • Be knowledgeable about serving social functions that require plates of hors d’oeuvres during cocktail receptions, etc. 
  • Be knowledgeable about the menu being served and be able to describe and explain ingredients, and preparation of any food presented. 
  • Maintain certification for banquet server by following the training program and endeavoring to strive for more knowledge to provide excellent service.
  • Perform final clearing of tables, complete breakdown of functions and events; which includes resetting as needed at the end of functions. 
  • Assist in taking down hors d’oeuvre tables or buffets, and performing closing duties as indicated on the banquet-closing sheet. 
  • Resolve guest issues as quickly as possible and communicate all problems to outlet supervisor or manager immediately. 
  • Maintain knowledge of the entire resort and area to assist guests with questions about the resort.
PM Cook
The PM Cook is responsible for preparing food according to pre-established guidelines and standards, ensuring only quality foods are produced on a timely and efficient manner.

Summary of Essential Job Functions:

  • PM Cook includes but is not limited to preparing food according to guidelines and standards.
  • Only highest quality food served.
  • Cleans, maintains and closes work area.
  • Demonstrates satisfactory food quality, presentation and consistency.
  • Performs duties assigned throughout the shift.
  • Equipped for service on time.
  • Demonstrates satisfactory food presentation, quality, and consistency.
  • Works well with diverse groups of people. 
  • Assumes responsibility and accountability.
  • Appropriate attire.
  • Maintains personal hygiene.
  • Communicate closely with supervisor all repairs, updates to soft goods, paint, and general building maintenance that is needed.   
Front Desk Manager
This position is responsible for the daily operation of reservations, front desk, spa, and gift shop. This includes, but is not limited to: supervision and communication with all employees in these departments, guest service recovery, point of contact for Signature, review of Signature calls and other reservations training, development and implementation of new promotions in gift shop and spa, and implementation of all strategic plans developed for these areas.

Summary of Essential Job Functions:

Executive:

  • Partner with General Manager to develop strategic plans to move organization forward in effective manner as it relates to guest service department.
  • Implement these strategic plans in conjunction with managers and all other employees. Use formal change strategy to insure consistency and effectiveness in every change process. 
  • Utilize technology to further strategic plan and service capabilities.
Group Sales Manager
Supervise and control the group sales’ operations to meet/exceed sales, revenue and profit objectives. Solicit, negotiate and confirm new and repeat business through various efforts (outside sales calls, telemarketing, direct mail, referrals, site inspections, tours, networking, etc) on a State, National and International level.

Essential Duties & Responsibilities Operational:

  • Maximize hotel’s group room revenue on a monthly, quarterly and annual basis and direct sales focus to achieving hotel revenue goals.
  • Develop and continually enhance relationships with key corporate, diplomatic and association accounts.
  • Advise Director of Sales on all matters relating to group sales to maintain an open line of communication and harmony among departments.
  • Handle inquiry calls and walk-in site inspections.
  • Implement company programs and direct the operations to meet and exceed budgeted revenues while ensuring customer satisfaction
  • Assist in ensuring that the Tanque Verde Guest Ranch Team remains invigorated and the mission is upheld, communicated and enforced throughout the organization as a member of the Team.
  • Perform other functions as required and directed.

Minimum Requirements:

Qualifications: To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Bachelor’s degree from a four-year college or university; Experience: Two years hotel sales experience, with a proven track record within the group sales department.

Basic Expectations: Attention to detail; Mature, professional interaction with employees, guests and business contacts; Ability to work under pressure; Ability to prioritize work; Ability to keep confidences and keep work confidential; Ability to handle multiple tasks at the same time; Maintain and develop relationships that will benefit the Ranch and drive future business.

Language Skills: Ability to read, analyze and interpret general business reports, professional journals and technical procedures. Ability to write reports, business correspondence and procedural manuals. Ability to effectively present information and respond to questions from groups of managers, customers and the general public.

Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference and apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Standards of Conduct: The high ethical standards of The Tanque Verde Guest Ranch must be upheld by all members of the company. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, etc., stated in the employee handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for clients and all fellow employees and will achieve this goal through responsible actions.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by The Director of Sales.

Work Environment:
This job is performed primarily indoors in a variety of settings.  Exposure to loud noises, dust, dirt, and smoke may occur.  Protective safety clothing may occasionally be required including appropriate clothing, shoes, gloves, and goggles as needed.  Activities include extended periods of standing or sitting.

Watch employee appreciation video!

We appreciate your interest in employment at Tanque Verde Ranch! Positions at TVR are a great way to gain valuable work experience and enjoy life in the desert. Our team spirit and dedication to providing the highest quality service to guests is a strong tradition at Tanque Verde Ranch. Tanque Verde Ranch may be the right place for you if you:

• enjoy working in a service position;
• love working with people;
• have a strong work ethic;
• believe in working hard and giving your best;
• enjoy working in outdoor environments;
• are open to working day, evening and/or weekends;
• are at least 18 years of age.