This time of year is a BIG time for Tanque Verde Ranch. We are eager to see our new renovations take light as our guests get to experience them. However, we are more excited to welcome Valerie, new Assistant General Manager, and Kevin, our new Front Desk Manager. Both who have been contributing immensely to the property and guest’s experiences already in the short time they have been here. Here is a little bit about Valerie and Kevin, our newest recruits.
Valerie – Assistant General Manager
Valerie Friend is Tanque Verde Ranch’s new Assistant General Manager. She will look after the front desk, programs, housekeeping, Kid’s Program, and make sure the guests have an amazing, friendly, comfortable, and clean stay. She will work closely with Terry our GM, making sure everything is running smoothly.
Valerie carries an array of hospitality experience as she has been working in the industry for 27 years. She started as a night auditor and worked her way up. Valerie has taken roles of assistant front office manager, front office manager, rooms division director, and general manager of properties in the past. Valerie had never been to the Ranch before, but when she showed up and stepped out of her car, the Ranch immediately felt peaceful and somewhere she could be.
She stated, “It’s exciting to learn everything that happens at the Ranch, and just to be a part of it.” Valerie is happily married and has been for 20 years. “I have three animals. And by animals, I mean one teenager, one almost-teenager, and… the cat!”
Valerie has a daughter, Caitlyn, who is a freshman in high school, and a son, RJ, who is in sixth grade. Both of her children are active students and require a lot of attention. So in Valerie’s free time, you can find her volunteering, working snow cone booths, driving to games, practices, and competitions. Also, in her spare time, she enjoys the art of photography and 80’s music and movies.
Aside from the busy ‘mom’ life, Valerie has a huge drive for the community and giving back. She was involved in several different charity and volunteering organizations. Valerie has spent eight years from treasurer to Vice President, and then to President of her children’s life on the PTA Board. She also has been and continues to be the Endowment Board Secretary at her Church for the last nine years. Valerie and her family also supports a child from another country that is the same age as her daughter.
Valerie’s goals at the Ranch are to help open communication and increase efficiency. She is also excited to learn from others that know the Ranch. “I am eager to make a difference in a positive way!” Valerie stated. We are so thrilled to have her on our team as the new Assistant General Manager.
Kevin – Front Office Manager
Tanque Verde Ranch also gained a new Front Office Manager, Kevin Ingrahm. As the Front Office Manager, Kevin will be leading the front desk staff, as well as, program staff to make sure they give the guests the best experience possible while they are attending the Ranch.
Kevin has a full span of experience as he spent his last nine years at Canyon Ranch, an upscale Spa and Wellness Resort in north Tucson. There, he started as the front office supervisor.
After that, he took a different position where he ran the spas on various cruise ships as the SpaClub Sea Manager.
Kevin was familiar with the Ranch from the couple times he has visited in the past. He was intrigued by the family-type culture that the property offers, as well as, being very impressed with the staff. He said, “The more I got to know the place, the more I knew I wanted to work there.”
Kevin will fit right in as he can get along with anyone. No matter what the conversation is about, he can always contribute and has a knack for making people feel comfortable. In the future, Kevin wants to gain his management skills by learning the business from top to bottom. “I want to be the person who is there when they need someone to step up and take charge,” he stated.
Kevin has been married for 11 years and has two children, ages 11 and nine. Aside from work, Kevin enjoys golfing, hiking, coaching his kid’s sports teams, and hanging out by his pool with friends and family. Kevin also looks forward to all the new changes and additions that are coming to the Ranch and is excited to be part of it. Tanque Verde Ranch is also ecstatic to welcome Kevin to the Tanque Verde Ranch Team.
We are so excited to have two more great members to be part of our Tanque Verde Ranch team. Please join us giving them a happy, warm welcome as they kick-off their new journeys with us.