Careers

Open Positions

PM Cook
The PM Cook is responsible for preparing food according to pre-established guidelines and standards, ensuring only quality foods are produced on a timely and efficient manner.

Summary of Essential Job Functions:

  • PM Cook includes but is not limited to preparing food according to guidelines and standards.
  • Only highest quality food served.
  • Cleans, maintains and closes work area.
  • Demonstrates satisfactory food quality, presentation and consistency.
  • Performs duties assigned throughout the shift.
  • Equipped for service on time.
  • Demonstrates satisfactory food presentation, quality, and consistency.
  • Works well with diverse groups of people. 
  • Assumes responsibility and accountability.
  • Appropriate attire.
  • Maintains personal hygiene.
  • Communicate closely with supervisor all repairs, updates to soft goods, paint, and general building maintenance that is needed.   
Banquet Manager
Manages all activities of the beverage function for the Tanque Verde Guest Ranch. Identifies, evaluates and develops strategies to increase revenue and guest satisfaction with the department’s services. Ensures compliance with all food and beverage regulations. Oversees all aspects of a banquet or event, including set-up, serving, and cleanup while focusing on detail and quality presentation and customer service. You are also responsible for all aspects of supervision of banquet staff including: hiring, training, coaching, disciplining and reviewing banquet staff.

  • Ability to ensure that Doghouse, Cottonwoods, and catering events’ standards/training are executed.
  • Full time flexible hours are required (able to work days, nights, weekends, holidays).
  • Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded
  • Ensures all functions are set and staff is prepared and organized before required time on BEO
  • Monitors banquet team members to ensure all operating procedures are followed
  • Arranges for and ensures proper sequence of service for each event
  • Maintains clean and orderly back areas, pre-function areas and storage areas
  • Develop and execute annual budget within the department
  • Proficient in computer skills including POS systems, Word and Excel
  • Ensure that the bar experience is fitting of our theme.
  • Ensure proper staffing for all events. Review schedule on a weekly basis with the Dining Room Manager, adjusting staffing levels based on business levels.
  • Develop strong team and positive environment through upbeat attitude and rewarding top performers and holding lesser performers accountable for their lack of performance.
  • Ensures staff training programs are implemented and measured regularly
  • Conducts regular staff meetings to build rapport and ensure colleagues are well informed
  • Work with the Assistant General Manager to review, alter inventory, and security standards as appropriate to avoid damage and theft.
  • Review and improve liquor costs through strict controls, portion control, and other beneficial strategies.
  • Improve standards of hygiene and cleanliness in Dog House, Cottonwoods, and event functions.
  • Responsible for developing and recommending new promotions or initiatives that will increase sales and/or improve the guest experience.
  • Ensure that guest satisfaction is highest priority for each and every employee within the Food and Beverage Department.
  • Act as Ambassador for the Food and Beverage Department and Tanque Verde Ranch and maintain a positive attitude. Lead by example.
  • Handle all miscellaneous tasks / projects as assigned by Management.
  • Adhere to utmost professionalism and confidentially with data and information shared by Management.
  • Knowledge of Ranch layout, policies, procedures and all capabilities.
  • Communicate effectively with other department managers to ensure that Tanque Verde Ranch standards are met.
  • Perform general / miscellaneous duties and assist other personnel, as required.
  • Maintain a positive working relationship with all departments.
  • Exemplify a positive can do attitude and lead by example to foster and promote a cooperative working climate maximizing employee morale.
  • Represent TVR Food and Beverage Department by maintaining a professional image in dress and mannerism at all times.
  • Focus on achieving team goals

Minimum Requirements:

  • High school diploma or equivalent, college degree preferred.
  • Excellent written and verbal communication skills.
  • Prior experience strongly preferred. Two years minimum
  • Ability to follow direction and execute projects in a timely and effective manner.
  • Personable, outgoing and self-motivated individual with pleasant personality.
  • Computer literate, with the ability to learn or adapt to new programs
  • Ability to manage time and tasks with minimal direction.
  • Must be able to work in a team environment.
  • Strong administration knowledge, such as payroll
  • Working knowledge of financials, such as Budgeting tools
  • Strong organizational skills with the ability to multi-task.

Abilities Required
This position requires the ability to stand, and walk, 7 to 8 hours at a time, climb stairs, reach, bend, taste, see, hear, smell and feel or touch. The position also requires that the beverage/banquet manager be able to read basic chemical labels and write in complete sentences in submitting reports and assessments. This position also requires basic computer knowledge for closing and opening tickets, which would require good manual dexterity. The position may also require the ability to lift over 50 pounds occasionally. We offer excellent benefits. EOE

Room Attendant
The Room Attendant is responsible for cleaning and maintaining the guest rooms.

Essential Job Functions:

  • Cleaning all assigned rooms on a daily basis
  • Use the Housekeeping Checklist for every room that you clean.
  • Perform quality cleaning to meet required standards within set time limits.
  • Changing sheets every 3 days on stay over rooms
  • Changing all used linens in check out rooms so all linen is fresh and clean for next guest
  • Replace any used amenities
  • Vacuuming and dusting guest room
  • Cleaning bathroom thoroughly including toilet, shower, sinks with proper chemicals, clean mirrors
  • Mop floors on a daily basis
  • Clean out ashes from fireplace as needed
  • Pick up ground litter around hotel or wherever visible

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Requirements
This position also requires that the occasional need and use of company vehicles. A clean driving record for one year or more is required to meet insurance requirements. Previous experience preferred.

Job Type: Full-time

Banquet Server
The role of Banquets server will be responsible for providing excellent banquet food service to the guests for all functions and special events.

Essential Job Functions:

  • The position of banquet server entails but is not limited to the following job functions; assist in setting function room including linens, china, glass, and silver for the proper number of attendees.
  • Complete pre-function checklists including setting any pre-service salads, water, etc. as required.
  • Once guests are seated ensure table is receiving proper bussing and follow-up to refill drinks including water, coffee, and tea.
  • Have basic knowledge of wine and wine service.
  • Be prompt and efficient when serving courses to the tables.
  • Be knowledgeable of serving buffet style service, including set-up of buffet, refreshing of buffet and service to guests.
  • Maintain knowledge of Banquet Event Orders (BEO’s) and follow all details required by group, clients, and guests.
  • Be knowledgeable about serving social functions that require plates of hors d’oeuvres during cocktail receptions, etc.
  • Be knowledgeable about the menu being served and be able to describe and explain ingredients, and preparation of any food presented.
  • Maintain certification for banquet server by following the training program and endeavoring to strive for more knowledge to provide excellent service.
  • Perform final clearing of tables, complete breakdown of functions and events; which includes resetting as needed at the end of functions.
  • Assist in taking down hors d’oeuvre tables or buffets, and performing closing duties as indicated on the banquet-closing sheet.
  • Resolve guest issues as quickly as possible and communicate all problems to outlet supervisor or manager immediately.
  • Maintain knowledge of the entire resort and area to assist guests with questions about the resort.
Kids Counselor
This position provides a safe and encouraging environment for all individuals participating in the kids program.

Essential Job Functions:

  • Ensure proper use of all safety equipment and follows all safety procedures for kids and staff
  • Follow all meal time procedures for ensuring proper orders and that all areas are cleaned and returned to their original condition
  • Ensure that all equipment and materials are restocked after use; this includes saddle packs, dishes, and silverware.
  • Correctly fill out incident reports and all other paperwork needs.
  • At least three years Horse knowledge. This would including: Riding, Care, and general handling of the horse
  • Must be able to work Monday – Friday

Minimum Requirements:

This position requires a High School Degree and at least 1 year equivalent experience. This position also requires that the occasional need and use of company vehicles. A clean driving record for one year or more is required to meet insurance requirements

Restaurant Manager
Tanque Verde Ranch is seeking an energetic and outgoing Restaurant Manager. Candidate must have 2 years previous Food & Beverage and Supervisory/Management experience as well as knowledge of Food & Beverage outlet operations, including guest interaction, foods, beverages, service techniques. Responsible for conducting and organizing departmental meetings, schedule and direct staff in their work, manage and evaluate food cost effectiveness of all aspects of operation. Alcohol Awareness Training is mandatory. First Aid & CPR preferred.
Driver
Seeking a part time Driver to assist with the Transportation of our guests to the airport, and other required destinations .  Must have Driving experience, customer service experience along with a 2 year clean driving record.  You will provide proper maintenance of all vehicles, and reporting when there is an issue. You will also be providing an overview of the Ranch to arriving guests and answering questions they may have.
Front Desk Agent
Responsible for providing a pleasant experience at check-in and check-out for guests. Provide guests with good customer service during their stay.

Summary of Essential Job Functions

Operational:

  • Responsible for selling services and amenities
  • Manage phone activity including providing general knowledge to callers.
  • Answer enquiries regarding Ranch services and registration by letter, by telephone and in person.
  • Provide quotes for room rates and up-sell the guest when possible.
  • Responds to guest inquiries.
  • Assist in coordinating the Front Desk and the Housekeeping Department.
  • Manage walk-in traffic. Smile and greet customers in a welcoming manner.
  • Register and assign rooms to guests.
  • Provide register guests information about services available at the ranch and points of interest around town and surrounding areas.
  • Verify that the correct charges and credits are posted to the corresponding guest folio.
  • Collect payment for charges on the guest folio.
  • Resolve guest complaints within scope of authority; otherwise refer the matter to the management.
  • Follow security and safety standards at all times.
  • Maintain and ensure front desk and lobby area are neat, organized and appealing and presentable to guests.
  • Adhere to Tanque Verde Ranch Code of Conduct and uniform standards

Administrative:

  • Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.

Minimum Requirements:

  • This position requires high school diploma or GED and two years guest service experience preferably in the hospitality industry. Two years cash handling experience preferred.

Personal Characteristics:

  • High degree of professional and personal integrity
  • Strong inter-personal skills
  • Ability to prioritize in order to meet deadlines
  • Reliable
  • Organized

Abilities Required:

This position requires the ability to stand, and, walk, 4 to 5 hours at a time, climb stairs, reach, and bend. The position also requires that the manager be able to read basic chemical labels and write in complete sentences in submitting reports and assessments. The position requires manual dexterity and may also require the ability to lift over 20 pounds occasionally. The ability to handle guest and staff complaints with a calm and professional manner is of the utmost importance.

Work Environment:

This job is performed primarily indoors.

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We appreciate your interest in employment at Tanque Verde Ranch! Positions at TVR are a great way to gain valuable work experience and enjoy life in the desert. Our team spirit and dedication to providing the highest quality service to guests is a strong tradition at Tanque Verde Ranch. Tanque Verde Ranch may be the right place for you if you:

• enjoy working in a service position;
• love working with people;
• have a strong work ethic;
• believe in working hard and giving your best;
• enjoy working in outdoor environments;
• are open to working day, evening and/or weekends;
• are at least 18 years of age.